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QUALITY ASSURANCE POLICY

OPS is committed to providing the highest possible quality of service to the people who use our services, the organisations who purchase services on their behalf and all other customers and stakeholders and we believe that, no matter how good our present service, there is always room for improvement.

All of our services are registered under the CQC (Care Quality Commission).  

 

The Care Quality Commission is the independent regulator of all health and adult social care in England.

CQC regulates care provided by the NHS, local authorities, private companies and voluntary organisations.  Its aim is to make sure better care is provided for everyone – in hospitals, care homes and people’s own homes. CQC publish its inspection reports on their website www.cqc.org.uk, which also provides details of all social care services available throughout the UK.

Our quality assurance framework incorporates the Continuous Professional Development (CPD),the essentials of Investors In People.

The high standard of service we aim for is achieved through the implementation of CPD, which covers all of our operational functions from delivery of care and support through to our internal management systems. Staff at all levels of the organisation are involved in CPD and this commitment to staff involvement is reflected in our Investors in People award.

We provide evidence-based and continually improving services, which promote both good outcomes and best value, which includes:

  • Ensuring a person centred approach to the care and support for each individual.

  • Enabling the people we support to set Customer Standards and involving them in the auditing process.

  • Internal Quality Monitoring Visits identifying recommendations and requirements to ensure the improvement and development of the service, as well as identifying commendations for good practice and achievements.

  • Obtaining feedback from others who are involved with our services, such as healthcare professionals and relatives.

  • Policies, procedures and guidelines, which detail how these agreed levels of service are to be achieved.

  • Auditing of our systems to ensure that our high quality standards are maintained and to highlight areas for improvement.

 

EXTERNAL

 

OPS works within a number of externally imposed quality frameworks that define standards. The most important of these include:

  • National Minimum Standards (Care standards Act 2000)

  • Essential Standards of Quality & Safety set by the Care Quality Commission (CQC)

  • Other regulatory standards, e.g. Health & Safety Executive, Fire Authority, Environmental Department

  • Contracts compliance as set by the placing authority

In general these external quality frameworks all aim to ensure that quality is built into services through setting and implementation of standards, through processes for review, and through monitoring to ensure that services meet the needs of service users and other stakeholders.

 

 

INTERNAL

 

We are aware that other key aspects of quality assurance include mechanisms for the monitoring or auditing of services to ensure they are being delivered as originally intended.

 

These include:

  •  Monitoring Visits

(Unannounced visit by someone not in charge of the day-to-day running, in the case of a care home. The visit provides an opportunity for the registered provider to monitor the quality of the service being provided in the care home. They may wish to concentrate on aspects of the service that people using it have told them they need to improve)

  •  Monthly Managers check

(Monthly audit of Essential Standards of Quality & Safety, examination of buildings, fixtures, fittings, risk assessments, equipment, policies, procedures, records, reports)

  • Complaints monitoring and effective “open door” policy

  •  Policies, Procedures & Practices

(Review of policies, procedures and practices in light of changing legislation and reflection of good practice as advised by appropriate authorities or multidisciplinary body)

  • Satisfaction surveys – service users’ questionnaires,

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We follow a stringent recruitment procedure to ensure that all of our workers are compliant with the Care Quality Commission (CQC).

 

This enables us to supply our clients with the highest quality healthcare professionals, at all times.  We are proud of our comprehensive internal quality assurance systems, which are continually reviewed and monitored.

 

We undertake rigorous compliance reviews to ensure that all of our Healthcare workers have the relevant qualifications and experience necessary for the service that they will provide.

Compliance Rules Law Regulation Policy B

​This includes:​

  • Disclosure and Barring Service (DBS) checks (previously CRB checks)

 

  • A full health declaration.

 

  • Full working history, along with detailed reference checks.

 

  • Regular one to one supervision with each responsible carer.

 

We provide regular supervision for all of our care staff, including recorded one-to-one meetings on a regular basis, observations and annual appraisals. This ensures that our care staff continuously advance their skills whilst continuing to deliver an excellent standard of care.

CANDIDATE SCREENING

 

Occupational Personnel Services (OPS) ensures 100% safe recruitment

 

As a supplier of high-quality healthcare staff, OPS follows robust processes to ensure that everyone we supply is fully vetted, and cleared prior to placement, and that their recruitment compliance is maintained throughout their working time with us.

Our processes comply fully with NHS safeguarding and employment check standards, (including NHS Employers Employment Check Standards) and all statutory requirements, as well as best practice guidelines.

 

Our recruitment processes are designed to meet your needs, and we are able to incorporate specific recruitment checks you may need in to our processes in order to make the experience of using our healthcare workers as straightforward as possible.

As an overview, our process involves the following stages;

1      Pre-Screening Stage

  • Internal enquiry

  • Pre-screen

  • Application form

2      Interview & Assessment

  • Face-to-face interview

  • Skills checklist

  • Form completion

  • Proof of eligibility and ID

  • Training needs analysis

3      Pre-Employment Checks

  • Verification of professional registration and qualifications

  • DBS clearance

  • Obtain references

  • OH clearance

  • Mandatory/Induction training

4      Work Sign-Off & Administration

  • Clearance received

  • References received

  • Expiry dates entered into system

  • File check and sign-off by manager

5     Induction

  • Classroom training

  • On-line modules

  • H&S Induction

  • Clinical competence check

Ongoing Compliance, Monitoring & Review

  • Monthly database checks;

    • DBS clearance

    • OH clearance

    • Visa checks

    • Training

  • Annual checks;

    • DBS

    • References

  • Quarterly supervision & annual appraisal