What we collect
We may collect information including but not limited to the following:
name and job title
contact information including email address
Personal Sensitive Information
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular but not limited to the following reasons:
Internal record keeping.
We may use the information to improve our services.
We may periodically, call, text, send emails and post about information which we think you may find interesting using the details which you have provided.
We may use this data for audit and compliance purposes.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Should there ever be a breach of data security, this would be reported to the Information Commissioners Office (ICO).
Your individual rights
Your rights are outlined below but are not exhaustive.
Right of erasure (sometimes referred to as ‘the right to be forgotten’)
Right to withdraw from using our services
Right to complain to the ICO (If you believe we have not protected your data)
Right to object to processing
Right of subject access (there may be a fee associated to receiving this data)
OPS will retain your data in accordance with its data retention policy. It may also retain your data for further periods where it needs to do so in order comply with any legal or regulatory requirements (including keeping certain records for VAT purposes), to carry out audits, to detect and prevent fraud, to enforce contracts or to resolve any disputes.
To determine the appropriate retention period for personal data, OPS considers the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which OPS processes your personal data and whether those purposes can be achieved through other means, and the applicable legal requirements.
All data is held for a minimum of 6 years in line with legislative guidance. Except in cases for the defence, establishment or exercise of legal claims.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission, it is in your legitimate interests or we are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please speak to your local branch. We will promptly correct any information found to be incorrect.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
These “cookies” can be divided into 3 types each of which is outlined below.
Category 1: Strictly Necessary Cookies
These cookies are essential for the operation of the OPS website in order to enable it to function properly, such as remembering your details and allowing you to access secure or exclusive areas of the website.
Category 2: Performance Cookies
This type collects anonymous information on how people use the site and the data is merged with other users to enable OPS to improve how the site operates. They allow OPS to recognise and count the number of visitors and to see how visitors move around our website when they are using it.
For example, the website utilises Google Analytics cookies to help OPS understand how customers arrive at the website, how they browse or use the website and highlight areas for improvement such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
These cookies help OPS to improve the way its website works, for example, by ensuring that users are finding what they are looking for easily.
Category 3: Functionality Cookies
These are used to recognise you when you return to the website and to personalise content and remember your preferences. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Changes to Privacy Notice
If OPS decides to change this privacy notice, any changes will be posted on this page.
If you wish to contact OPS in relation to this privacy notice, including in relation to any of the rights set out in section 7 above, please contact email@example.com